Sales Support Assistant

Job Introduction

*Please note this job operates Monday to Friday 10:30am - 7pm. 

We are The Car Buying Group, one of the UK’s leading online car buying services. Offering an industry leading proposition, we pride ourselves in delivering the fairest, simplest and one of the fastest ways to sell a car on line. Our passion is cars, our customer experience and our people.

Our team is made up of enthusiastic, passionate, and hardworking individuals, and we are looking for a dynamic individual to join the sales support team.

We also offer a fantastic range of benefits that reflect the value we place on our employees and help make The Car Buying Group a great place to work. These include 28 days leave per annum, inclusive of bank holidays (plus the option to purchase up to an additional 5 days leave), a Healthcare Cashback scheme, a Free Employee Assistance Program and enhanced sick, maternity, paternity and adoption polices, plus much, much more!

About the Role:

• Answer inbound calls from third party transport agents and take an accurate description of a vehicles condition at the point of vehicle collection.
• Outbound calls to customers to ensure customers understand the vehicle collection process and have all required documentation to enable the successful completion of the collection.
• General admin such as handling post, processing customer payments and processing customer & colleague enquiries.
• Processing customer enquiries via Live Chat, maximise opportunity through the channel by converting conversations in to vehicle purchases.

Duties include:

• Speaking with third party transport agents at the point of vehicle collection to gain an accurate description of the vehicles condition.
• Comparing the transport agents assessment to that of the customers initial description to validate the accuracy of the information.
• Creating strong relationships with colleagues within each department.
• Providing feedback and reporting at all levels of the business to improve the quality of collections and the vehicle collection process.
• Liaising with customers to obtain and process payment information and confirm the transaction as complete.
• Processing of customer, colleague or company information in line with processes, procedures or instructions.
• Providing an excellent customer experience as contact point to our business.
• Handling prior and after sale customer queries such as ensuring correct documents, fines, transfer of vehicle ownership and/ or vehicle breakdowns.
• General administrative duties including but not limited to emails, filing, reporting, telephone activity and data/ information processing.
• Making payments to customers via online banking, adhering to all company processes and policies.

Skills/Experience:

• Previous experience within a telephone/ office/ contact centre environment
• Understanding and working knowledge of Microsoft packages (excel/ word)
• Excellent data entry skills
• Ability to prioritise effectively with strong multi tasking skills
• Excellent typing skills
• Comfortable with speaking to customers, suppliers and colleagues at all levels
• Excellent communication skills
• Ability to work in a high energy/ high pressure/ fast paced environment
• Deliver excellent customer service
• Proven ability to meet/exceed targets
• Excellent listening and questioning skills
• Experience working in a targeted environment