Yard Team Leader

Job Introduction

Location: Chelmsford

Working hours: 45 hours per week working 5 days over 7.

Salary: £32,754.00

About the Role:

We are looking for an experienced Yard Team Leader to join our busy Chelmsford team.

About Aston Barclay: Aston Barclay is the UK’s leading supplier of used vehicle remarketing services, working with some of the biggest businesses across the automotive industry. We blend our forty years of experience in physical auctions with cutting edge technology to provide its customers with the remarketing solution and buyer experience in the market.

Our success is underpinned by our team of exceptional colleagues, which is why we invest heavily in employee training and career development support, and we are proud to pay all of our colleagues above the national living wage.

We offer a fantastic range of benefits that reflect the value we place on our employees and help make Aston Barclay Group a great place to work. These include generous holiday entitlement, plus the option to purchase up to an additional 5 days leave, a Healthcare Cashback scheme, early birthday finishes and enhanced sick, maternity, paternity and adoption polices, plus much, much more!

About the Role:

• Effectively lead the Yard team
• Process vehicles and carry out vehicle checks.
• Ensure that levels of customer service within the function are exceptional at all times.
• Take responsibility for Yard & site health, safety & security.

Duties:

Effectively lead the Yard team

• Provide visible, respectful leadership to the Yard team and be the technical expert for direct reports.
• Maintain all systems ensuring that adequate and appropriate records are created and maintained.
• Manage the direct reports to achieve agreed outputs.
• Embed KPI’s to manage performance across team

Process vehicles and carry out vehicle checks

• Book vehicles in and out using the handheld device.
• Conduct vehicle security checks.
• Update all paperwork and barcodes appropriately.
• Dispatch documentation to the administrative staff.
• Report all vehicle defects in a timely manner.
• Refuel vehicles as per procedure. 
• Jump start or battery start vehicles as per procedure.
• Ensure that vehicles are prepared for sales in line with site processes.
• Process vehicles through the sale.
• Prepare vehicles for collections post sale. 

Ensure that levels of customer service within the function are exceptional at all times

• Consistently work in a way that delivers exceptional customer service.
• Deal with complaints as necessary. 
• Escalate complaints as necessary.
• Ensure the complaint is logged by the appropriate person on every occasion.
• Ensure feedback is learned from and work in a way that supports continuous improvement.

Ensure a safe working environment at all times, including the use of appropriate personal protective equipment

• Identify and report any broken or faulty equipment, hardware etc.
• Consistently adhere to current legislation & Company policies.
• Drive legally & in consideration to other road users at all times.
• Report any & all accidents/incidents, whether on or off site, in-line with Company procedures.

Required skills & experience:

• Full driving license with 6 points or less.
• Experience in effective problem solving and decision making. 
• Ability to manage, coach, mentor and develop people.
• Ability to work & manage a team in a complex, fast paced operations function.
• Interpersonal, influencing and communication skills.
• Experience of working to deadlines with quality output.
• Proven experience of delivering exceptional service to customers. 
• Strong organisational and prioritisation skills