Transport Resource Co-ordinator

Job Introduction

We are looking for a full time Transport Resource Co-Ordinator to join our busy team at our Wakefield site.

Principle Responsibilities include:

• Undertake effective management of transport costs.
• Take responsibility for Health and Safety legislation compliance for the function  
• Ensure that exceptional levels of customer service are delivered throughout the function. 
• Manage contractor relationships. 

Duties Include:

Undertake effective management of transport costs.  

• Understand subcontractor’s terms and conditions to ensure mutual productivity.
• Ensure all additional costs are communicated and agreed at the time; minimising the potential for future recovery queries.
• Provide regular reporting of all costs and progress against targets.
• Work closely with Group Transport Manager to ensure the best and most cost effective resource is used to deliver an exceptional service.
• Extract and validate weekly spends per supplier, understanding the costs attributed and agreeing a weekly figure
• Monitor any potential overspends, challenge and feedback any anomalies

 Take responsibility for Health and Safety legislation compliance for the function

• Support the Head of HSEQ & Compliance with the roll out of the HSEQ, compliance and wellbeing strategy across logistics. 
• Promote best practice across the function, including ensuring the team remain up to date on HSEQ & Compliance policies and procedures.
• Look for continuous improvement as well as scheduling audits, monitoring progress and investigating all known accidents, incidents and near misses
• Deal with any policy or procedure breaches appropriately, using the disciplinary policy where necessary.

 Ensure that exceptional levels of customer service are delivered throughout the function

• Consistently work in a way that delivers exceptional customer service, in line with SLA’s. 
• Deal with complaints as necessary. 
• Escalate complaints as necessary. 
• Ensure the complaint is logged on every occasion. 
• Build strong relationships with internal and external customers. 
• Take feedback from customers and act upon it, constantly striving for improvements within the function. 
• Ensure feedback is learned from and work in a way that supports continuous improvement
• Create relationships with new customers with the view that drives efficiency and a revenue
• Consider ways to identify lost opportunities or lapsed customers

Manage contractor relationships.

• Liaise with subcontractors and site operations teams to execute network plan.
• Assist the Group Transport Manager with subcontractor performance reviews, attending review meetings where necessary and support improvement plans.
• Support tender processes to identify preferred supplier list.   
• Manage supplier relationships and performance against SLAs. 
• Manage bulk sub-contractor allocations. 
• Select the most cost-effective option in all circumstances.
• Work with the Head of Logistics & Group Contracts and Procurement Manager to lead on tender processes to identify a preferred supplier list.
• Seek out new suppliers to ensure coverage nationally for transport movements
• Collate the weekly detail, hold and evidence on Zahara and issue a PO number consistent with the dataset. Reconcile the invoice upon receipt

Skills/ Experience:

• Proven experience in a transport environment
• Knowledge of transport compliance but not essential
• Understanding of UK transport routes and connectivity
• Experience in data entry and processing.
• Excellent attention to detail..