Vendor Support Administrator

Job Introduction

We are looking for a full time Vendor Support Administrator to join our busy team at our Chelmsford site.

Working full time, any 5 days in 6. 

Principle responsibilities include:

• Be responsible for local Vendor Account Management.
• Maximise growth and revenue opportunities across client portfolio.
• Carry out administrative tasks with a high level of accuracy.
• Create accurate Vendor sale reports.
• Ensure that levels of customer service within the function are exceptional at all times.

Duties include:

• Monitor vehicle collections, including escalation of overdue and expected daily arrivals.
• Effective stock management and preparation of vehicles ready for next available sale.
• Be knowledgeable in all areas of vendor SLA’s & requirements and ensure the site are operating in line with these at all times, escalating issues where required.
• Be the key contact for assigned clients.
• Recommend value adding refurbishment pre and post-sale
• Maintain regular contact with Vendors and provide a first class service via phone, proactively prospecting for ongoing business and identifying additional revenue streams and share leads with the wider sales team.
• Discuss additional volume opportunities on calls with Vendors.
• Request documentation in an efficient and timely manner.
• Ensure vehicles are presented with all relevant details to support 1st time conversion and work with Vendors to obtain missing information.
• Support Buyer Services Executive to manage provisional bids.
• Monitor “Not Inspected” & Awaiting” vehicles in order to ensure SLA’s are maintained and exceeded.
• Prepare & provide vehicle entry sheets to Auctioneers as required.
• Support team in post-sale invoicing and all buyer queries.
• Thorough catalogue checks to ensure all details are correct presale and within the required timescales to allow time for advertising stock ahead of the sale.
• Be the first point of contact for customer queries and complaints.
• Regularly check in with clients to check they are getting the required support and identify areas for improvement.

Skills/Experience:

• Ability to work in a complex, fast paced operations function.
• Strong interpersonal and communication skills.
• Experience of producing high quality information to deadlines.
• Proven experience of delivering exceptional service to customers both personally and through a team.
• Organisational and prioritisation skills.
• Intermediate computer & Microsoft Office knowledge.